PocketBuyBack to websiteACCOUNT & DATA · GHANA
Delete your PocketBuy account
You can request deletion of your PocketBuy account and associated data by contacting our Ghana customer support team.
Send your request
Email us with the subject “Account Deletion Request”. Include the Ghanaian mobile number registered to your PocketBuy account so we can locate it. We may contact you to verify the request.
Email [email protected]For your security: Do not send your Ghana Card PIN, MoMo PIN, OTP, password or payment-card details in the initial email.
If you have an active plan
You may submit a deletion request at any time. If your PocketBuy installment plan is still active, information required to manage the device agreement, repayments, customer support and legal recordkeeping will continue to be processed. Our team will explain what can be deleted immediately and what must be retained until final clearance.
Data deleted or anonymised
After verification, account credentials, access tokens, non-essential device identifiers, app usage logs and other account data that is no longer required will be deleted or irreversibly anonymised.
Data we may retain
Some purchase agreement, repayment, MoMo transaction, identity-verification, fraud-prevention, security, and statutory accounting records may be retained where required to perform an active contract, comply with Ghanaian law, resolve disputes or protect against fraud.
Need help?
Email [email protected]. You can also read our Privacy Policy for more information about your rights under Ghana data protection laws.