PocketBuyBack to websiteACCOUNT & DATA · NIGERIA
Delete your PocketBuy account
You can request deletion of your PocketBuy account and associated data by contacting our support team.
Send your request
Email us with the subject “Account Deletion Request”. Include the phone number registered to your PocketBuy account so we can locate it. We may contact you to verify the request.
Email [email protected]For your security: Do not send your BVN, bank-card details, PIN, password or identity-document image in the initial email.
If you have an active plan
You may submit a deletion request at any time. If your PocketBuy plan is still active, information required to manage the agreement, repayments, support and applicable legal obligations will continue to be processed. Our support team will explain what can be deleted immediately and what must be retained.
Data deleted or anonymised
After verification, account credentials, access tokens, non-essential device identifiers, non-essential app logs and other account data that is no longer required will be deleted or irreversibly anonymised.
Data we may retain
Some contract, transaction, repayment, identity-verification, fraud-prevention, security, complaint and regulatory records may be retained where required to perform an active agreement, comply with law, resolve disputes or protect against fraud. Retained information is restricted to those purposes and deleted or anonymised when the applicable retention period ends.
Need help?
Email [email protected]. You can also read our Privacy Policy for more information about your rights and how we handle personal data.